Off-the-shelf software forces you to work around its limitations. bitConcat builds bespoke CRM and ERP platforms that fit your operations precisely — and scale as you grow.
We're platform-agnostic. We recommend the right approach for your budget, scale and requirements — not the one with the best partner margins.
A fully bespoke CRM is built exactly to your process — not a generic process you then have to customise. For organisations with unique workflows, high security requirements, or specific integration needs, bespoke often delivers superior ROI over time.
We architect from scratch using your choice of technology stack, with full code ownership and no licensing dependencies. Best for: defence and government clients, highly regulated industries, and businesses with genuinely unique operational models.
Ideal for: Defence contractors, regulated industries, businesses with unique processes, clients who've outgrown off-the-shelf.
Bespoke operations platform for a £30M services business — replacing 6 separate tools with one integrated system.
Salesforce is the world's leading CRM platform. bitConcat provides expert Salesforce implementation, customisation and integration — going far beyond out-of-the-box to build solutions that genuinely match your sales and customer management processes.
We handle the full Salesforce lifecycle: scoping, implementation, data migration, user training and ongoing support.
Ideal for: Mid-market to enterprise clients with complex sales pipelines requiring the power and ecosystem of Salesforce.
Microsoft Dynamics 365 offers deep integration with Microsoft 365, Teams, Power BI and Azure — making it a natural fit for organisations already in the Microsoft ecosystem.
bitConcat delivers end-to-end Dynamics 365 implementations — from Sales and Customer Service through to Finance & Operations.
Ideal for: Organisations in the Microsoft ecosystem seeking unified CRM, ERP and productivity in one platform.
As a Monday.com Certified Partner, bitConcat implements and customises Monday.com for SME and enterprise clients — turning a powerful work OS into a tailored operational platform that drives genuine efficiency.
Ideal for: SMEs and growing businesses that need an agile, visual platform configured by experts rather than implemented out of the box.
A well-implemented ERP system is the operational backbone of a growing business — connecting finance, operations, HR, procurement and customer management into a single source of truth.
bitConcat delivers full ERP builds and legacy migration programmes, including complex multi-site, multi-currency and multi-entity deployments.
Ideal for: Growing businesses replacing multiple disconnected systems, or enterprises requiring a unified operational backbone.
Multi-site ERP replacing 4 legacy systems across 12 locations.
Every month without a proper CRM or ERP, your business is absorbing hidden costs — in lost deals, duplicated effort and poor visibility. Here's what the data shows:
Sales opportunities slipping through the cracks without a managed pipeline
Staff time wasted maintaining spreadsheets and chasing information
Decisions made without accurate data — mis-allocated resources and missed opportunities
Dropped handovers, forgotten follow-ups, inconsistent customer experience
Based on real data from bitConcat CRM implementations across SME to enterprise clients.
Connect to your existing tools — accounting software, marketing platforms, logistics systems, legacy databases. We build the integrations that make it all work together.
Live business intelligence built into the platform. Sales pipelines, operational metrics, financial summaries — visible at a glance for every stakeholder.
Eliminate repetitive manual tasks. Automated follow-ups, approval workflows, escalation triggers and reporting — running without human intervention.
Full functionality on any device. Field sales teams, remote workers and executives all get the same powerful experience whether at a desk or on the move.
Granular access controls ensuring staff see exactly what they need — and nothing they shouldn't. Full audit trails for compliance.
Built for organisations operating across multiple locations, legal entities or currencies. Full consolidation and per-entity reporting.
Free scoping conversation to understand your processes, pain points and goals.
Detailed specification, data model and UX design — signed off before build starts.
Agile sprints with fortnightly demos. You see real progress, not just status reports.
Data migration from existing systems, UAT and performance testing before go-live.
Managed go-live, user training and ongoing support. We're here long after launch.
Tell us about your business and what you're looking to improve. We'll come back with honest advice — including if we think there's a simpler solution than a bespoke build.
No hard sell. No obligation. Just a straight conversation with an engineer who understands your problem.
We respond to every enquiry within 4 business hours.
Happy to execute an NDA before detailed discussions if required.
Tell us your budget and we'll tell you honestly what's achievable within it.
Fill in the form and a senior CRM/ERP specialist will be in touch within 4 hours.
The right CRM or ERP system pays for itself. Let's find out what's right for your business.